Product & Product Operations

• Built product operations workflows in Notion to streamline onboarding, testing, and go-to-market alignment, reducing onboarding time by 30% and increasing release cadence by 15% in a lean startup environment.
• Managed rollout calendars and collaborated with marketing and sales teams to coordinate cross-functional launches, ensuring consistent, conflict-free product releases.
• Set up internal feedback loops from early users and team stakeholders, capturing insights that led to 3+ roadmap adjustments and improved user satisfaction.
• Partnered with product and data teams to develop dashboards that tracked engagement and churn signals, enabling faster iteration cycles and prioritization of 2 key product features based on trend analysis.
• Conducted UX and content audits on early-stage platforms and delivered recommendations that improved navigation clarity by 25% (based on internal usability testing feedback).

Operations & Process Optimization

• Standardized core processes and SOPs in Notion and Google Workspace, improving cross-functional clarity and reducing new hire ramp-up time by 30%.
• Optimized internal workflows by removing redundant steps and applying lean principles, increasing team coordination and improving task turnaround time by 20%.
• Managed documentation for recurring tasks by designing reusable templates and checklists, reducing setup time for repeat processes by 40% across teams.
• Introduced structured project planning practices (e.g., WBS) to drive alignment, resource clarity, and efficient execution under ambiguous conditions.
• Proposed and implemented scalable process improvements tied to team growth milestones, facilitating smoother onboarding and operational continuity during team expansion.

People Operations & Culture Enablement

• Automated onboarding and offboarding workflows, improving access provisioning and compliance tracking, which reduced manual errors and setup time by 40% across remote/hybrid teams.
• Designed engagement and performance dashboards that enabled leadership to track trends across 6+ metrics, leading to more informed coaching and retention strategies.
• Served as the central point of contact for employee inquiries and feedback, cutting internal response time through streamlined communication workflows.
• Launched morale and recognition initiatives that increased participation in internal engagement activities by 30%, supporting a more connected and transparent culture.
• Collaborated with leadership to implement multi-state HR compliance processes and policy updates, improving audit-readiness and team alignment during key growth phases.

Cross-Functional Project & Risk Management

• Managed product and operations projects by aligning deliverables, coordinating with cross-functional stakeholders, and maintaining centralized documentation, ensuring consistent and on-time execution.
• Identified and escalated risks and blockers early through structured reporting and stakeholder syncs, reducing project delays by 30% and improving decision velocity.
• Applied resource allocation techniques and bottom-up estimation to complex initiatives, resulting in more accurate planning and improved team capacity forecasting.
• Balanced immediate project needs with scalable solutions, enabling teams to meet current goals while laying groundwork for long-term process and system growth.

Strategic Contributions & Innovation

• Proposed and built internal tools (templates, trackers, systems) to solve pain points across onboarding, feedback, and planning improving team alignment and reducing setup time by 25%.
• Conducted workspace analysis and proposed layout/tools that improved collaboration and productivity for hybrid teams.
• Recommended UX and operational updates for internal and public-facing platforms based on team needs and process audits.
• Took initiative on internal policy standardization, helping formalize processes as the company grew.

Operations & Process Optimization

• Led a center-wide process improvement initiative by mapping workflows and identifying bottlenecks, reducing turnaround time for deliverables by 25% and improving collaboration across 4+ departments.
• Created centralized documentation and reporting tools in Excel and Google Drive to track 50+ research projects, increasing task visibility and improving decision-making speed for leadership by 30%.
• Maintained and updated records for 200+ employees and research associates, enabling faster knowledge transfer and improving cross-functional handoffs during project cycles by 35%.
• Redesigned onboarding and offboarding workflows with structured access protocols, compliance checklists, and QA steps, cutting ramp-up time for new team members.

People Operations & Internal Enablement

• Acted as a communication bridge between leadership and team members by escalating time-sensitive issues and resolving roadblocks, improving team responsiveness by 35%, and reducing friction.
• Supported employee engagement by maintaining accurate availability records and performance documentation, allowing for more data-informed project assignments and support planning.
• Created internal process guides and tracked onboarding milestones to ensure new contributors had timely access, clear responsibilities, and compliance alignment across tech and admin systems.

Project & Event Logistics Management

• Managed logistics for high-visibility research events by coordinating inventory, equipment, and vendor setup, which ensured operational readiness and led to a 10% cost reduction.
• Coordinated project timelines and logistics for research presentations and collaborative sessions, maintaining alignment between researchers, admin staff, and external contributors.
• Provided operational support for complex research cycles by maintaining calendars, documentation workflows, and preparation checklists, increasing reliability and reducing last-minute escalations.

Educational Operations & Process Coordination

• Designed and implemented instructional processes for reading and math programs across varying age groups by offering personalized strategies and 1:1 feedback, leading to a 15% improvement in student performance within six months.
• Managed five simultaneous education-focused projects by delegating tasks, improving filing systems, and streamlining data entry processes, which reduced turnaround time by 20% and enabled successful delivery of ten learning events.
• Developed individualized onboarding and training plans for new hires based on their strengths and learning styles, resulting in all educators meeting performance targets within their first two months and aligning with team goals.

• Conducted workflow analysis, identifying three key efficiency barriers and implementing solutions to optimize resource allocation.
• Developed a Work Breakdown Structure (WBS) to improve project resource planning and budget allocation.
• Diagnosed project bottlenecks and implemented structured documentation processes, enhancing communication and team collaboration.

• Created a comprehensive Level-1 business overview, aligning project goals with organizational objectives.
• Designed detailed process maps, optimizing workflows and increasing project delivery speed by 11%.
• Conducted root cause analysis, eliminating bottlenecks and improving task assignments, leading to a 20% increase in efficiency.